Terms & Conditions
Art. 1. By using whichever part of the platform offered by www.xChange.bg, you declare that you are in full awareness of the current Terms & Conditions, you oblige to follow them and fully accept them. In case of any disputes the Bulgarian version of the Terms & Conditions of www.xChange.bg stands.
Art. 2. The service offered on www.xChange.bg is the property of the limited liability company registered in Bulgaria “GLOBAL XCHANGE LTD. with EIC: 204334857 and registered address 1463 Vitosha bul. 66 fl. 4, Sofia, Bulgaria.
Terms & Conditions for exchanging cryptocurrency for fiat money
Art. 4. The service offered by www.xChange.bg allows its customers to exchange cryptocurrencies for fiat money and vice versa. “Cryptocurrency” in the Terms & Conditions is defined as decentralized technology for digital value exchange, which is not controlled by a central bank and/or government. Its value is solely based on the demand and trust by its users. www.xChange.bg is an intermediary, which enables the exchange of fiat money and cryptocurrency. The management of the company owning www.xChange.bg reserves their right to add and remove other cryptocurrencies to the portfolio.
Art. 5. The fiat-to-crypto and crypto-to-fiat exchange orders are solely executed through the automated system on www.xChange.bg, via email on [email protected] or via contacting us on facebook at https://www.facebook.com/xchangebg/. xChange.bg does not use any representatives and does not accept orders through other websites, social media or messengers. GLOBAL XCHANGE LTD. cannot be held liable or responsible for orders, not submitted via the official channels mentioned above.
Art. 6. The service offered by www.xChange.bg allows each client to exchange cryptocurrency for fiat money at a rate calculated at real time at the moment of transaction. Moment of transaction for purchases means the time when the corresponding fiat money amount is received on any of the accounts of “GLOBAL XCHANGE” LTD. When clients are selling cryptocurrency, the moment of transaction is the time when the client sends the cryptocurrency and the transaction is registered in the blockchain. The amount in fiat money is paid out to the client when 3 confirmations are received by the Bitcoin transaction.
Art. 7. In order to buy cryptocurrency units, the client is obliged to fill in their or of another person valid cryptocurrency wallet address, where the cryptocurrency will be send out to and to choose the preferred method for payment. xChange.bg offers the following options:
1. Cash deposit at any branch of the bank used by “GLOBAL EXCHANGE” – the client has to provide reference for the transaction as instructed;
2. Bank transfer to any of the accounts of “GLOBAL XCHANGE” LTD. – the client has to provide reference for the transaction as instructed;
3. Payment at ATM via the service bPay (part of EasyPay) – the client pays at the ATM with a bank-issued card, using a unique code provided by us.
4. Payment at any EasyPay office – the client pays using a unique code provided by us.
5. CASHTERMINAL – the client deposits the respective amount in cash at the CASHTERMINAL using a unique code provided by us.
Art. 8. In order to sell cryptocurrency, the client must make an order request on
www.xChange.bg, followed by sending the exact amount of cryptocurrency as in the order and to choose the preferred method of payment. xChange.bg offers the following methods:
1. Bank transfer to an IBAN indicated by the clients.
2. Payment to KIN to a “microaccount” in ePay.bg indicated by the client.
3. Cash payment, which can be received at any office of EasyPay.
Art. 9. As a consequence of the volatile value of Bitcoin, the price at the time of making the order for purchase or sale can differ from the price at the moment of transaction.
Art. 10. ”GLOBAL XCHANGE” LTD. cannot be held responsible for not properly executed transactions on the client side. Cryptocurrency transfers are irreversible.
Art. 11. First-time purchases from an IBAN that has not been used before are subject to a one-day delay for receiving the Bitcoin. This means that the exchange rate at which the transaction is calculated is the actual one at the moment the payment is received in our bank account, but the Bitcoin will be sent to the client at the end of the next working day. The exchange rate is fixed and cannot be changed. “GLOBAL XCHANGE” LTD also reserves the right to delay sending of the Bitcoin for each and every transaction deemed suspicious until all circumstances around the transaction are clarified.
Art. 12. For Bitcoin purchases, the corresponding cryptocurrency amount is usually sent within 30 minutes after the payment is received, except for in the cases indicated under Art. 11 of the present Terms & Conditions. “GLOBAL XCHANGE” LTD. cannot be held liable or responsible for delays in sending the cryptocurrency due to third parties. When selling Bitcoin on www.xchange.bg, we send the amount in BGN when the client’s Bitcoin transaction receives at the minimum three confirmations. The amount in BGN is readily available at the clients’ account or to be collected by the client if they have chosen the EasyPay and Epay payment methods. If the client has chosen to receive the amount to their bank account, then the time it would take depends on the clients’ bank as well as the time and day of the bank transfer. “GLOBAL XCHANGE” LTD. cannot be held liable or responsible for delays in sending the amount in BGN due to lack of liquidity, caused by third parties, which take any part of our account replenishment processes. “GLOBAL XCHANGE” LTD. guarantees that if possible it will take the necessary care to inform its clients of cases of lack of liquidity or any other problems that might cause delays.
Art. 13. The minimum amount of Bitcoin that could be exchanged on www.xChange.bg is 0.01 (one hundredth) BTC.
Art. 14. “GLOBAL XCHANGE” LTD. accepts transactions up to 30000 BGN without requiring information on the source of funds.
Art. 15. When executing the transactions “GLOBAL XCHANGE” LTD. uses the details in the exact same form specified in the order request and cannot be held responsible if the details are wrong, misleading or untruthful.
Art. 16. If a client wishes to return the Bitcoin amount purchased by them and to receive back amount in BGN, the refund amount is calculated based on the actual “SELL” exchange rate on xChange.bg tat the time the Bitcoin is sent back to one of our Bitcoin wallet addresses. Should a client wish to receive back amount of Bitcoin that has been already sold by them for BGN, the exchange will be executed at the actual “BUY” exchange rate on xChange.bg at the time the amount in BGN is received in any of our accounts. All fees are to be covered by the client.
Art. 17. The service of www.xChange.bg must not be used for breaking or circumventing the tax and financial law, or for activities related to money laundering and financing of terrorist organizations.
Art. 18. The client is held responsible for providing information with untruthful content or using source code and devices with the purpose of ceasing, interrupting, hindering or limiting the normal functioning of the computer equipment, software, the connection with the global network, or to undertake unauthorized access to the database or to the technical equipment or other resources related to the service of www.xChange.bg. In the case of establishing a violation by a client, “GLOBAL XCHANGE” LTD. reserves its right to provide all of the available information about the client to the authorities. If there is suspicion about prohibited and/or illegal use of the service of www.xChange.bg, “GLOBAL XCHANGE” LTD. reserves its right to cancel all orders of a specific client or group of clients, identified as suspicious and to reverse all received or sent payments by them.
Exemption from responsibility
Art. 19. ”GLOBAL XCHANGE” LTD. is not responsible for any technical problems or damages as a result of software integration, computer equipment, the connection with the global network, inadequate behavior of clients or third parties that committed unlawful acts or as a result of force majeure or exceptional circumstances. “GLOBAL XCHANGE” LTD. also cannot take responsibility for actions undertaken from the account of a client, who has willfully provided their password for access to third parties or has not taken the necessary diligence to ensure the security of their software, computer equipment or the connection with the global network and has not taken enough care with regards to using complex passwords, keeping them in secret and updating them regularly.
Art. 20. ”GLOBAL XCHANGE” LTD. cannot be held responsible for the reliability and work conditions of third parties – intermediaries, whose services the clients are using for executing the transactions, mentioned under Art. 6 and 7 of the current Terms & Conditions. The clients are supposed to keep themselves aware of the Terms & Conditions for the service of the intermediaries/third parties they are using.
Art. 21. ”GLOBAL XCHANGE” LTD. reserves the right to store, analyze and use statistical and marketing data about the interest towards the content of the service of www.xChange.bg and about the way it is searched for, accessed and used as long as this does not include any personal details or opportunity to identify individuals or specific groups in the client base.
Art. 22. ”GLOBAL XCHANGE” LTD. reserves the right to upload marketing materials on the website of www.xChange.bg in accordance with its own discretion and cannot be held responsible for the content of the marketing materials as long as they are owned by advertisers and there is no obvious breach of the law.
Art. 23. ”GLOBAL XCHANGE” LTD. reserves the right to change at any time and without prior notice the content, design, technology and functionality of the service offered on www.xChange.bg and cannot be held responsible for any material injury due to changed or ceased functionality.
Art. 24. In case of dispute in which the different sides cannot reach a consensus, the dispute must be resolved in accordance with the current Law of Republic of Bulgaria.
www.xChange.bg is owned by the company GLOBAL XCHANGE LTD., registered in Bulgaria, with EIC: 204334857 and address Sofia, Baxton, 2, 39.
We collect information about you when you register, when you log into your account, when you make a purchase or sale order and/or when you log out of your account.
Additionally, we automatically collect information about your computer, browser, incl. your IP address, information about your software and hardware as well as which page of our website you requested to visit.
GLOBAL XCHANGE LTD. considers protecting your private information priority and is committed to follow the policies in this document, lawfully, transparently, and earnestly.
- the kinds of Personal Information we may collect about you and how it may be used;
- disclosure of Personal Information to third parties;
- the transfer of your Personal Information within and outside of the European Economic Area (“EEA”);
- your ability to correct, update and delete your Personal Information;
- the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control;
- GLOBAL XCHANGE LTD.’s retention of your Personal Information.
Use of Personal Information
We may use your personal information in order to:
- Verify your identity
- Process your orders for purchase or sale of Bitcoin and other cryptocurrencies
- Inform you about trading and financing features and any promotions offered on www.xchange.bg
- Provide you with news and information about recent events
- Personalize your experience
- Analyse xChange.bg website usage, and improve our website and website offerings.
- Respond to your questions and requests
- Provide you with information regarding your cryptocurrency purchases
- Notify you about any changes
Collection of information
We collect information you provide directly to us within registration or when you place an order for buying/selling Bitcoin. The types of information we may collect include:
- Your full name
- your photographic identification
- social security number or other government ID number
- address, city, state, country, postal code, where you reside
- e-mail address
- phone number
- birth date
- banking details, including bank statement
- Your virtual currency wallet address information
- any other information you choose to provide
Apart from the information you provide to us, we automatically collect information about you when you access or use our Services. This information is used to provide statistical data about our users' browsing actions and patterns, and does not personally identify individuals. This information may include:
- Information about the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
- Information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Information about the exchange transactions you complete on www.xChange.bg, including the amount of virtual currency associated with an exchange transaction, the types of exchanges executed, and other transaction information.
Disclosure to third parties
GLOBAL XCHANGE LTD. does not sell, share or in any other way disclose your Personal Information to third parties except in the cases hereinafter.
GLOBAL XCHANGE LTD. might disclose your Personal Information to third parties, which operate on our behalf, given the Uses of Personal Information, we initially collected it for.
We may disclose your Personal Information to third parties including:
- Business partners, suppliers, sub-contractors and other service providers
- Advertisers and/or advertising networks that require data in order to select and show you relevant advertisements
- Analytics and/or search engine providers that assist us in the optimization of our site
All our third party service providers are bound by contract to protect and use our users’ Personal Information only for the purposes listed above, except as otherwise required by law.
Additionally, your Personal Information may be disclosed to third parties if we are obliged by law, court order or government act, if the disclosure is necessary in any other way in order to facilitate criminal or any other lawful investigation or any other legal proceedings in the country or abroad or if the disclosure is necessary, in order to prevent or inform the authorities of frauds and/or illegal activities.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
Usage of cookies
We use information collected from cookies to assess the effectiveness of our Site, analyse trends, and administer the Platform. The information collected from cookies allows us to determine which parts of our Site are most visited and what difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the Platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. The cookies may collect information about your IP address, page on our website you accessed, your internet provider, your operation system as well as the date and time of accessing our website. “Cookies” hold a small amount of information, sent to your browser and stored on your hard drive. We may also use third party services to collect the information described in this section.
You can block cookies and other similar tracking technologies by setting up your browser. Please note that if you do so the functionality of this website might be limited.
International Transfer of Personal Information
GLOBAL XCHANGE LTD. is responsible neither for the actions of external websites, whose links are provided on our Site, nor for the way they use your Personal Information.
Rights to Access, Correct, Object and Delete your Personal Information
You may access your Personal Information anytime and to correct, update or delete any inaccurate and/or incorrect data by sending us an e-mail to [email protected] .
The deletion or destruction requests of both your Account and Personal Information will be reviewed and will be processed only where this is not inconsistent with our legal and regulatory obligations.
Security of Personal Information
We use various security measures to ensure that our users’ Personal Information and accounts are protected. Part of these measures are:
- Password protected directories and databases.
- Only authorised personnel with access to your Personal Information, who are required to treat the information as confidential.
- Secure Sockets Layered (SSL) technology to encrypt and send your information across the Internet securely
Retention of Personal Information
We use the email address you provide us to send you information and updates regarding your purchase, news about our company, information about our products, etc. If you ever wish to unsubscribe for receiving non-order related emails, you can click the respective button at the bottom of every non-order related email.
Commission for Personal Data Protection
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
Phone +359 2 915 3580 Fax +359 2 915 3525
Email: [email protected]
Should there be any differences between this and the Bulgarian version, the Bulgarian version prevails. Any translations of the original Bulgarian version are only provided for convenience.